- Address: 3740 N Halsted St Chicago IL
- Phone: 630-743-6961
- Address: Binbirdirek, Ucler St. No:7/A Istanbul
- Phone: +905336809100
- Address: Sancak, Guzelkent st. Konya
- Phone: +905305458998
Common queries answered
Frequently asked Questions
If you are not satisfied about your order. We would like to help you. So you have 14 calender days to initiate return process. But at that time, feel free to contact us. Our customer service can help you to resolve all issues in same day.
After you recieve the item, you have 14 days for cancellation. You can go to account page and start cancellation process. Also you can always contact with us before you cancel order. We would like help you in order to solve the problem.You can use Contact Page to reach us.
After your cancellation is approved. We will send you a return code to ship back. Once we recieve the item the process, we will let the bank for refund. This would take about 3-5 days depending on bank procedure.
Currently we offer free shipping for all customers who spend more than 250$ in one transaction. Under the amount, there will be special rates for shipping. You can check the rate at checkout
Due to aged and distressed product, there may have some imperfections. We have fully equipped rug repair service in our shop, so before we send the product, we assure the quality upfront.
Frankly, vintage and antique rugs has minor quality difference but age. Both rugs are high quality products. Antique Rugs are often aged about 70 to 200 years old. They have antique value on it. Either vintage and antique collections are fulfilled with premium conditions and the satisfaction is guaranteed.
Our company has been in vintage and antique rug business for 40 years, so the process of rug transformation is has been done with professionals. We do have selection criterias of handpicked rugs by our curators in order to make sure that it fits to our collection.
We try to reflect original color as much as possible by using photo filter or color corrections. Due to the camera, lens, studio lights and variety colors of rugs might reflect minor color changing but if you hesitate and confirm the color of rug before purchasing, you can always contact with us in order to clarify it. E-mail us at [email protected] or you can fill out the contact form. We will be contacting you as soon as possible.
We advise that all vintage and antique rugs should be used with rug pad. Rugs are mostly soft and slippery when it is laying on tile and polished surfaces. For safety and rug health, you should be using rug pad. Rug pads can be purchased during checkout and separetely.