Here are some frequently asked questions.
Common purchase queries answered
Orders and Shipping
Usually takes about 2-5 days depending on the busy time of year.
You can visit My Account page via sohoantiq.com/my-account to create an account.
After you sign in, you can go to your Addressed page to change your shipping address.
There is a Orders tab in your account page. You can visit after signing in. All your orders and their status are available in there.
No, since we use Paypal and Stripe, there is no sensitive information which collected from customers. All your transactions are completed securely.
No, we don’t collect sales tax.
We usually ship most of countries but before you can mail us at [email protected] to confirm the avaliability of shiping your country.
Yes, we pack all items carefully to one package and delivered them to carrier.
If you need to swap an item
Returns and Exchanges
We have 14 days return policy without question. If you are not happy with your order, you can return it to our US office.
We usually double check the orders without sending them to you but if you think there is a mistake, we are here to fix things up.
Since these hand knotted rugs are made by hand, there are some imperfections on it. Also after you receive the package, it needs some time to become flat look.
We have dedicated team in US to ensure customer satisfaction. So all US customers can return their items to Chicago Office. Before you initiate the process, contact us. We will share the details.
If you are paralysis about choosing the right rug. We can help you to find best option for your beautiful house. Contact us at [email protected] or just start the chat with message icon at the corner of website.
We do cancel the orders if the order isn’t already shipped to you. Contact us or start chat with us, we can cancel your order immediately.