Frequently Asked Questions
Which processes do hand woven carpets go through?
Is it normal to have odor in hand-woven carpets?
How do I know if the carpet I bought is hand-woven?
Do vintage carpets have different size, color and pattern options?
How to clean vintage hand-woven carpets?
When will my order be shipped and what is the shipping time?
Which payment methods can I use?
I couldn't pay, what should I do?
Can I cancel my order?
Can I return the product?