Question 1

Which processes do hand woven carpets go through?

Accepted Answer

Hand woven wool carpets selected from Anatolia and the effects of environmental features; It is offered for sale after shaving, washing, sunbathing and usage periods. Shaving: The pile holding of the collected untreated hand-woven carpets, shaving in different lengths and making them ready for washing. While this process makes the carpets thinner, it provides a decorative appearance and ease of use. In addition, the worn upper parts of the wool used are renewed after this process. Washing: Shaved carpets are washed using pressurized water and special cleaning materials. The washing process completely removes the dirt and dust that has been populated on the carpet for many years, and it becomes ready for the next stage. The ancient washing technique applied for some carpets, on the other hand, ensures that the colors are made pastel, making them suitable for different areas of use. Sunbathing: Sunbathing, which is one of the most important processes for vintage carpets, is done on fields in a special region of Antalya in terms of altitude and humidity. This process softens the carpet and makes the colors more pastel. After sunbathing, the carpets are sent for washing, drying and washing again. Modification: Natural wear, tears and abrasions caused by the age and usage period of weaving; The originality of the carpet should be taken care of, it is repaired by local weavers. The materials used in the repair process and the weaving technique are made using natural materials suitable for the region and texture of each carpet. After this process, our carpets are ready for sale.

Question 2

Is it normal to have odor in hand-woven carpets?

Accepted Answer

It is quite natural that some of the hand-woven scented carpets produced with 100% natural wool, cotton and hemp are originated from the material. You can reduce this odor, along with disturbing behaviors, by ventilating the environment for a while after you open the package while receiving your carpet.

Question 3

How do I know if the carpet I bought is hand-woven?

Accepted Answer

The easiest way to distinguish machine-made carpet and hand-woven carpet is to see the back of the carpet, that is, its face. The weaving technique is easily understood from the knots visible on the back of the carpet. You can also distinguish it from the fringe of your carpet.

Question 4

Do vintage carpets have different size, color and pattern options?

Accepted Answer

All of our hand-woven vintage carpets are one-of-a-kind (One Of A Kind) and don't have different size and color options. You won't have the opportunity to see the carpet you will buy anywhere else. Exclusively for you!

Question 5

How to clean vintage hand-woven carpets?

Accepted Answer

You can clean your hand-woven wool carpets daily with a vacuum cleaner. For general cleaning, we recommend that you get help from professional carpet cleaning companies at certain intervals. Chemical cleaning materials, steam and dry cleaning techniques are not recommended as they may damage the carpet texture.

Question 6

When will my order be shipped and what is the shipping time?

Accepted Answer

The product preparation and shipping time is 3 working days. The delivery time, which varies according to the recipient address, varies between 2-3 working days. After your order is shipped, a notification e-mail will be sent to your e-mail address. You can see the cargo status and order details from this e-mail. You can email your questions about your order to info@sohoantiq.com.

Question 7

Which payment methods can I use?

Accepted Answer

You can securely pay with your credit or debit card.

Question 8

I couldn't pay, what should I do?

Accepted Answer

If you are getting a payment error, please contact us at info@sohoantiq.com about the error notification and the inconvenience you experienced.

Question 9

Can I cancel my order?

Accepted Answer

If you want to cancel after placing an order, you can cancel within 2 hours and get your refund. The refund will be made within 7-10 business days depending on the bank you pay with (deductions may vary depending on the banks).

Question 10

Can I return the product?

Accepted Answer

You can return the product you purchased within 10 working days. To start the return process, you can do it from My Account-Orders or by contacting us at info@sohoantiq.com.

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